Terms of Service

1. Acceptance of These Terms

These Terms of Service (“Terms”) govern your use of the website located at https://www.scriptstation.ai (the “Site”), which is operated by ScriptStation, LLC (“ScriptStation,” “we,” “our,” or “us”). By accessing or using the Site, you agree to these Terms. If you do not agree, you may not use the Site.

Scope; relationship to other agreements. These Terms apply to your use of the Site only. If you have a separate written agreement with ScriptStation — including a Bot Services Agreement (“BSA”), Order Form, Statement of Work, Business Associate Agreement (“BAA”), or other written contract (each, a “Customer Agreement”) — that Customer Agreement governs the rights and obligations of the parties with respect to the subject matter of that agreement (including ScriptStation’s Bot Services, software, implementation, support, data handling, intellectual property, fees, indemnification, warranties, liability, and dispute resolution as between ScriptStation and the Customer). Nothing in these Terms modifies, supplements, or supersedes any provision of any Customer Agreement, and in the event of any conflict between these Terms and a Customer Agreement, the Customer Agreement controls.

2. About ScriptStation and Its Bot Services

ScriptStation develops proprietary workflow-automation bots and related software for licensed pharmacies and healthcare-adjacent operations. Information about ScriptStation’s Bot Services is provided on the Site for general informational purposes only and is not an offer, warranty, or service-level commitment. The actual rights and obligations of any party using ScriptStation’s Bot Services are set forth exclusively in the applicable Customer Agreement.

3. Pharmacy Professional Responsibility Disclaimer

ScriptStation’s Bot Services are administrative and operational automation tools for licensed pharmacies. They are not, and shall not be used as, a substitute for the professional judgment, supervision, or licensure requirements of pharmacists, prescribers, or other healthcare professionals.

Customer pharmacies and their licensed personnel remain solely responsible for:

• Pharmacist review, professional judgment, and supervision;
• Dispensing decisions, prescription transfers, refill authorizations, and patient counseling;
• Clinical appropriateness, medical necessity, and drug-utilization review;
• Controlled-substance compliance, including federal Drug Enforcement Administration and applicable state pharmacy-board requirements;
• Patient communications, recordkeeping, notices of privacy practices, and consents;
• All other regulatory obligations applicable to pharmacy operations.

ScriptStation does not provide pharmacy, medical, clinical, legal, billing, or regulatory advice. Outputs of automated or model-assisted bots may contain errors, omissions, or incorrect inferences and must be reviewed by appropriately licensed personnel before any operational use that affects patient care, dispensing, or regulatory compliance. ScriptStation’s Bot Services are not intended for use in diagnosis, treatment selection, prescribing, or any other activity that constitutes the practice of pharmacy or medicine, except to the extent expressly authorized in writing in a Customer Agreement and lawful under applicable law.

4. Permitted Use of the Site

You may use the Site to learn about ScriptStation, request a demonstration, contact our team, subscribe to communications, and apply for open positions. You agree to use the Site in compliance with all applicable laws and not to:

• Tamper with, disable, or interfere with the Site or its security;
• Attempt unauthorized access to the Site, our systems, or other users’ information;
• Reverse engineer, decompile, scrape, or systematically extract data from the Site except as expressly permitted by us in writing or as required by law;
• Use the Site to transmit malware, spam, or unlawful content;
• Use the Site to develop, train, validate, benchmark, or improve any competing software, workflow, or AI system; or
• Use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use of the Site.

5. Intellectual Property

Site content. All text, graphics, logos, trademarks, service marks, illustrations, designs, photographs, audio, video, and other content on the Site (collectively, “Site Content”) are owned by ScriptStation or used with permission and are protected by United States and international intellectual property laws. You may not reproduce, modify, adapt, distribute, transmit, publish, sublicense, sell, lease, or create derivative works of any Site Content without our prior written consent, except that you may print or download a reasonable number of copies for your personal, non-commercial use.

ScriptStation Technology. All right, title, and interest in and to ScriptStation’s software, bot services, scripts, models, methods, workflow logic, configurations, templates, interfaces, documentation, customizations, deliverables, improvements, updates, derivative works, and related technology and intellectual property (collectively, “ScriptStation Technology”) are owned by ScriptStation. Customers receive only the limited license to use ScriptStation Technology that is expressly set forth in the applicable Customer Agreement. Nothing on the Site or in these Terms grants any right, title, interest, or license in or to ScriptStation Technology, by implication, estoppel, or otherwise.

Trademarks. “ScriptStation” and the ScriptStation logo are trademarks of ScriptStation, LLC. Other names, logos, product, and service names used on the Site may be the trademarks of their respective owners.

Feedback. If you submit suggestions, feedback, ideas, enhancement requests, or recommendations regarding the Site or ScriptStation’s products or services, you grant ScriptStation a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate them without restriction or obligation.

6. Privacy

Our collection, use, and disclosure of personal information through the Site is described in our Privacy Policy, which is incorporated into these Terms by reference. With respect to PHI processed by ScriptStation on behalf of a pharmacy or other Covered Entity, our obligations are governed exclusively by the applicable Business Associate Agreement and underlying Customer Agreement.

7. Third-Party Websites and Resources

The Site may contain links to third-party websites and resources. We provide these links for your convenience only. We do not control, endorse, or assume responsibility for any third-party site, service, or content, and your use of any third-party site is at your own risk and subject to that site’s terms and policies.

8. Warranty Disclaimers

THE SITE AND ALL SITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. To the maximum extent permitted by law, ScriptStation disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components. ScriptStation does not provide pharmacy, medical, clinical, legal, billing, or regulatory advice through the Site, and any information made available through the Site is provided for general informational purposes only.

9. Limitation of Liability

9.1 Excluded damages

To the maximum extent permitted by law, in no event shall ScriptStation or its affiliates, members, managers, officers, employees, contractors, or agents be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, or for lost profits, lost revenue, loss of goodwill, loss of business opportunity, business interruption, or loss of data, arising out of or relating to your use of or inability to use the Site, even if advised of the possibility of such damages.

9.2 Aggregate cap

To the maximum extent permitted by law, ScriptStation’s total aggregate liability arising out of or relating to your use of the Site shall not exceed the greater of (a) one hundred U.S. dollars ($100) or (b) the total amounts, if any, you have paid to ScriptStation for use of the Site in the twelve (12) months immediately preceding the event giving rise to the claim.

9.3 Carve-outs

Nothing in this Section 9 limits liability that, under applicable law, may not be limited or excluded, including liability arising from fraud, willful misconduct, gross negligence, or personal injury caused by ScriptStation’s negligence.

9.4 Customer Agreements

If you have a Customer Agreement with ScriptStation, the limitation-of-liability provisions in that Customer Agreement — not this Section 9 — govern liability for matters within the scope of that agreement.

9.5 Allocation of risk

You acknowledge that the limitations in this Section 9 are an essential part of the bargain and that ScriptStation would not provide the Site without them. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions or limitations may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless ScriptStation and its affiliates, members, managers, officers, employees, contractors, successors, and assigns from and against any third-party claim, demand, action, loss, damage, fine, penalty, cost, or expense (including reasonable attorneys’ fees) arising from or relating to (a) your use or misuse of the Site, (b) your violation of these Terms or applicable law, or (c) your infringement or misappropriation of any intellectual property or other right of any person or entity in connection with your use of the Site. ScriptStation reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

11. Changes to the Site and to These Terms

We may modify, suspend, or discontinue the Site or any portion of it at any time, with or without notice. We may update these Terms from time to time. For material changes, we will provide at least thirty (30) days’ advance notice by posting the revised Terms on the Site with a new effective date and, where appropriate, by other reasonable means. Your continued use of the Site after the effective date of a revision constitutes your acceptance of the revised Terms. If you do not agree to any revision, you must stop using the Site.

If you have a Customer Agreement with ScriptStation, that Customer Agreement — not these Terms — governs amendments to that relationship and may not be amended except in a writing signed by both parties.

12. Termination of Site Access

We may suspend or terminate your access to the Site at any time, with or without notice or liability, including for any conduct that we believe violates these Terms or any applicable law or that is harmful to other users, third parties, or our interests. Sections 3, 5, 6, 7, 8, 9, 10, 13, 14, and 15 survive any termination of your access.

13. Governing Law and Dispute Resolution

Governing law. These Terms and any dispute arising out of or relating to these Terms or the Site are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. The Uniform Commercial Code and the United Nations Convention on Contracts for the International Sale of Goods do not apply.

Good-faith escalation. Before commencing arbitration, the parties shall first attempt in good faith to resolve the dispute through informal negotiation for at least fifteen (15) days after written dispute notice.

Mandatory arbitration; class waiver. Except for claims for injunctive or equitable relief described below, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site shall be finally resolved by confidential binding arbitration administered by the American Arbitration Association in Maricopa County, Arizona, under its Commercial Arbitration Rules (or, where applicable, its Consumer Arbitration Rules), before a single arbitrator. You and ScriptStation each waive any right to participate in a class, collective, consolidated, or representative action, and the arbitrator has no authority to adjudicate any such action. The arbitrator shall issue a reasoned written award. Judgment on the award may be entered in any court of competent jurisdiction.

Injunctive relief. Either party may seek temporary, preliminary, or permanent injunctive or other equitable relief in any state or federal court located in Maricopa County, Arizona, for actual or threatened breach of Section 4 (Permitted Use), Section 5 (Intellectual Property), or for unauthorized use of ScriptStation Technology.

30-day arbitration opt-out (consumers only). If you are an individual consumer, you may opt out of the arbitration provision in this Section 13 by sending written notice to sales@scriptstation.ai within thirty (30) days of first accepting these Terms, with the subject line “Arbitration Opt-Out” and including your full name and the email address you used to interact with the Site.

Customer Agreement disputes. Disputes arising under or relating to a Customer Agreement are governed by the dispute-resolution provisions of that Customer Agreement.

14. General Provisions

Entire agreement (Site). These Terms, together with our Privacy Policy, are the complete and exclusive agreement between you and ScriptStation regarding your use of the Site, and supersede all prior or contemporaneous proposals, understandings, and communications regarding the Site. They do not modify any Customer Agreement.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision shall be enforced to the maximum extent permitted by law.

No waiver. No failure or delay by ScriptStation in exercising any right under these Terms operates as a waiver of that right.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. ScriptStation may assign these Terms in connection with a corporate transaction or otherwise in its discretion.

No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.

Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control.

Independent contractors. The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, fiduciary, or employment relationship.

Construction. These Terms shall not be construed against either party as drafter. The words “including” and “include” mean “including without limitation.”

15. How to Contact Us

ScriptStation, LLC
Attn: Legal Department
2727 W Baseline Rd, Suite 1
Tempe, Arizona 85283

Email: sales@scriptstation.ai
Website: https://www.scriptstation.ai

16. Change Log

Version 2.0 — April 19, 2026 — Comprehensive revision: added BSA/Customer Agreement precedence; added pharmacy professional-responsibility disclaimer; expanded permitted-use restrictions; broadened intellectual-property section to cover ScriptStation Technology; added structured limitation of liability with cap and carve-outs; added indemnification; added governing law, AAA arbitration, class-action waiver, and Maricopa County, Arizona forum; added 30-day consumer arbitration opt-out; tightened amendment mechanic with 30-day advance notice for material changes; aligned contact-routing with BSA §16.10.