How ScriptStation works
Every deployment follows the same five stages: assess, configure, test, launch, measure. Nothing goes live until your staff have reviewed test results.
Five stages, with review at each one.
Your staff and pharmacists stay involved from the first conversation to the measure stage.
- 01
Assess
We walk through your current order flow with the people who do it, list the systems involved, and identify the repetitive steps. We map exactly which steps our agents will take on.
ScriptStation + your team - 02
Configure
We set up your pharmacy's rules: match criteria, product mappings, limits, required fields and exception reasons. Your team approves the rule list in plain language.
Your staff approve - 03
Test
The workflow runs on test or approved orders. Your staff compare results with how they'd have handled each order. Rules are adjusted until your team signs off.
Your staff + pharmacist sign off - 04
Launch
The workflow goes live on the agreed scope. Exceptions go to the staff queue with reasons, and pharmacists verify every prescription.
Pharmacist verifies - 05
Measure
We review the measures agreed during assessment, look at why orders were routed to exceptions, and tune the rules. Scope expands only when you approve it.
ScriptStation + your team
Who reviews what.
| Stage | ScriptStation | Your staff | Pharmacists |
|---|---|---|---|
| Assess | Maps workflow, confirms support | Explain current steps and checks | Identify clinical steps that stay manual |
| Configure | Sets up rules and exceptions | Approve the rule list | Approve anything that affects verification |
| Test | Runs test orders | Review every result | Sign off before launch |
| Launch | Prepares orders, routes exceptions | Resolve exceptions | Verify every prescription |
| Measure | Reviews results, proposes changes | Report problems | Approve changes to scope |
Estimate your staff-capacity value.
A rough estimate from your own assumptions. The defaults are examples, not results from any pharmacy.
This estimates time your team could spend on other work. It is not a guarantee of payroll savings or any result. Exceptions still take staff time and pharmacists still verify every prescription; that time isn’t counted here.
Hours = orders per day × days × supported % × no-exception % × minutes ÷ 60